Automated Messaging Feature Helps Optometrists Save Time and Money
The comprehensive patient communication service, Smile Reminder, is introducing a new “Glasses Ready” feature to help vision care professionals save time, save money and eliminate the need to contact each patient individually to let them know their eyewear is ready for pick-up.
The Glasses Ready feature produces an automated message from the practice when a patient’s eyewear is ready for pick-up. Patients are alerted via e-mail, text message, or both, that their new eyewear is ready for pick-up at their convenience. The launch of this new vision care tool marks yet another innovative contribution Smile Reminder is making to improve the overall practice-patient experience.
“The Glasses Ready feature is a quick response to a need identified by some of our customers,” says Mark Olson, Smile Reminder’s Vice President of Marketing and Business Development. “We are always pushing our technology to provide services that help vision care professionals save time, generate revenue, and increase patient loyalty. Smile Reminder’s new “Glasses Ready” feature is just one more way in which we continually support our customers’ needs.”
The standard features offered through Smile Reminder’s communication platform allow offices to simplify their daily routine and strengthen doctor-patient relationships through services such as: automated appointment reminders and confirmations, last minute appointment openings announcements, e-newsletters, e-surveys, custom promotions, patient recall/recare, patient referrals, and a new suite of tools that take advantage of web 2.0 opportunities.
Like other tools found on Smile Reminder’s platform, the new “Glasses Ready” feature ultimately provides an office staff with extra time to handle more important business by eliminating the commitment associated with making numerous notification calls.
Smile Reminder, the pioneer in text and email messaging to patients, is the clear leader in providing patient communication and interaction solutions for health-care providers.
Several national media outlets such as, including Forbes.com, Fox Business and The Wall Street Journal, have recognized Smile Reminder while also receiving top industry accolades including 2009 Ernst & Young’s Entrepreneur of the year award finalist, Inc’s 500/5000 fastest growing private companies, Townie Choice Awards (2005-2008), Utah 100 Top 15, and Utah Valley Entrepreneurial Forum’s Top 20 Under 5 (2001 & 2005).
Smile Reminder’s patent-pending solution enables practices to increase revenue, streamline efficiencies and build patient loyalty. Based on purpose-driven technology, Smile Reminder equips practices with a “high-tech” solution that does not sacrifice the “high-touch” personalization when communicating with patients. Smile Reminder messaging solutions include every type of personalized patient e-communication including appointment reminders, confirmations, recare/recall, new patient referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more. Smile Reminder enhances its messaging solution with SmileDash.com, an online patient interaction web portal. Patients can now interact with their provider online in a secure environment to pay bills, view patient images, send secure messages, and download forms online. Finally, Smile Reminder’s revolutionary new Xtend Platform gives practices the knowledge and tools to acquire and maintain patients.